About Central and South Sussex Citizens Advice

Central and South Sussex Citizens Advice  (CaSSCA) is a registered charity, and is part of the national Citizens Advice network.

Advice services are delivered from over 3,500 community locations in England and Wales, run by around 433 individual charities. Citizens Advice itself is also a registered charity, as well as being the membership organisation for all Citizens Advice organisations.

We operate within the aims agreed by the Citizens Advice service nationally which are;

Citizens Advice Aims

  • to provide the advice people need for the problems they face.
  • to improve the policies and practices that affect people’s lives.
  • The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

As an independent Charity we also have our own additional vision, mission and values.

CASSCA Vision

Our vision for Central & south Sussex CAB is to be recognised above all, as an agent of social change, helping people take more control of their lives through accessible, responsive advice and enriching society through powerful influence of social policy.

CASSCA Mission

To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  For every voice to be heard and to improve the policies and practices that affect people’s lives.

CASSCA values

  • We value diversity, promote equality and challenge discrimination
  • We invest in advice to ensure clients’ needs are always met effectively
  • We enable personal growth and fulfilment for all staff (both volunteers and paid staff)

We will do this by creating a compelling vision for the future and demonstrate honesty, integrity and sensitivity in all communications.  We will take pride and confidence in providing a professional service to the communities we serve.  We will work together demonstrating ‘one team’ spirit whilst maintaining a local identity.

To provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  For every voice to be heard and to improve the policies and practices that affect people’s lives.

How Central and South Sussex Citizens Advice is structured

Central and South Sussex Citizens Advice employ around fifty permanent employees and around 300 volunteer advisers. The team is directed by the CEO, Chief Finance Officer, and Client Services Manager with support from the Trustee board drawn from many disciplines.

Our volunteers cover many roles including Generalist Advisers, Specialist Advisers and Reception and Administration staff.

The volunteers are supported by the permanent employees who range from Advice Session Supervisors through to Team Leaders, administration and support staff.

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