Job Opportunities

Welfare Benefits Team Administrator (Macmillan)

Location:             Citizens Advice Worthing

Hours:                   24 per week

Salary:                  £17,899 FTE (£11,610 actual)

Contract type:   Permanent

If you want to be part of a team committed to making a difference, Central and South Sussex Citizens Advice is looking for an efficient and organised individual to provide high standard of administrative support to the Welfare Benefits Rights Team to assist them in maximising income for clients and achieving 100% of defined target.

The Role

  • Diary management of team appointments and coordination
  • Respond efficiently to telephone calls
  • Liaise with third parties and collect sensitive and confidential information
  • Maintain statistics and collate and produce reports to a prescribed format, using excel

The Candidate

  • Excellent customer service skills
  • Ability to communicate at all levels
  • Proven organisational skills
  • High level of IT skills, including Excel
  • An ability to deal sensitively and compassionately with clients living with cancer, their families/carers and an understanding of the issues involved
  • Team player
  • Ability to work to deadlines and attention to detail


  • 23 days’ annual holiday (+ bank holidays)
  • Company Sick Pay
  • Company pension scheme
  • Employee Assistance Programme
  • Flexible employer sensitive to the needs of today’s workforce
  • Commitment to continued professional development
  • Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy

Closing date:      Thursday 22nd June 2017                              

Interviews:         Wednesday 28th June 2017

Application Pack:

Covering Letter

Guidance for Applicants

Job Description May 17

Person Specification May 17

Application Form

Equal Opportunities – Monitoring Form

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