Campaigns & Research
We gather information and stories to spot patterns and emerging problems for our clients. We use this to identify issues of concern in the local community, and feed it back to local authority policy and decision makers. This is also used to lobby local MPs about issues affecting their communities.
Advice staff will flag up potential issues, which may then be used to influence local and national campaigns. Citizens Advice has a strong record of influencing government and opinion formers in developing and changing policies practices and legislation.
As well as flagging up potential issues, advice staff will consider whether clients can take direct and empowering action themselves. For example, writing a letter of complaint to Trading Standards or filling out an online survey.