Campaigns & Research

Campaigns & Research

We gather information and stories to spot patterns and emerging problems for our clients. We use this to identify issues of concern in the local community, and feed it back to local authority policy and decision makers. This is also used to lobby local MPs about issues affecting their communities.

Advice staff will flag up potential issues, which may then be used to influence local and national campaigns. Citizens Advice has a strong record of influencing government and opinion formers in developing and changing policies practices and legislation.

As well as flagging up potential issues, advice staff will consider whether clients can take direct and empowering action themselves. For example, writing a letter of complaint to Trading Standards or filling out an online survey.


Current Campaigns

#FitforWork – Mandatory Reconsideration for ESA 21-08-14
In recent months we’ve been gathering local evidence to add to a national Citizens Advice report on the Mandatory Reconsideration process for ESA (Employment Support Allowance) claims. Our contribution was acknowledged in the final report, “The cost of a second opinion,” which can be found on the Citizens Advice website.

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Campaign Success

Our campaign work is shared with Citizen’s Advice nationally, and we send them case studies and evidence which they combine with insight to set out new ideas to improve policy and delivery for citizens.

Local Campaign Success

Our Research and Campaigns team has been involved with a number of campaigns and activities which have an impact on the lives of local people, for example:

  • using client cases to CaSSCAB representatives inputting into local authority housing strategies and reports

National Campaign Success

Using the information and stories gathered by local bureaux, Citizens Advice works to generate conversation and highlight issues which are having a real impact on people’s lives.

Examples of previous Citizens Advice campaign successes are:

  • campaigning with other organisations to improve the process of assessment for employment and support allowance (summer 2011)
  • enabling up to 14,000 people to escape unmanageable debt through debt relief orders (summer 2011)
  • alongside other organisations, securing a 3 month reduction in the qualifying time for the Personal Independence Payment and delaying the application of a benefit cap for those who had previously been in work in the past 12 months (summer 2012)
  • helping secure the suspension of consumer credit licences of certain payday lenders who were not following the rules, by reporting evidence to the OFT (Jan 2014)
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