Volunteering For CaSSCA

We welcome new volunteers in all our centres, and at the moment we have particular need for advisers and receptionists in Crawley, Worthing and Shoreham-by-Sea. We’re also recruiting for a volunteer Lead Coordinator (role-share) for our Research and Campaigns team.

Please click below to find out more about the roles:

Receptionist Role Description July 2017

Adviser Role Description July 2017

Research and Campaigns Lead Co-ordinator Role Description

Drop us a line at volunteer@westsussexcab.org.uk to find out more, or contact us via the form below.

We’re also recruiting volunteers to join our new Telephone and Digital Advice teams in Shoreham-by-Sea and Haywards Heath. Please click here for more information or download the role description:

Digital Team – Role Description Feb 2017

Volunteers are vital to the service we provide. We are always looking for people who are willing to make a difference in the lives of others.

All sorts of people volunteer – you may have recently retired, be a student, a part time worker or have a young family and if you’re looking for a job, or thinking about returning to work after a break, it’s an excellent way of gaining confidence and demonstrating your ability to employers.

What is it like being a volunteer at Central and South Sussex Citizens Advice? Watch our video…

No special qualifications or experience are needed as full training and support are given for all roles; all we ask is that you have basic computer skills and the desire to help people in a sensitive and supportive way. We pride ourselves on creating a welcoming working environment and have a diverse and inclusive workforce.

What can you do at Central & South Sussex Citizens Advice?



Advisers give information and advice to clients. This may be done face-to-face, over the telephone, email or web chat.


Receptionists are the first people our clients see. They help to coordinate the welcome of clients to the bureau and ensure the smooth operation of the drop-in sessions and appointments.

Research and Campaigns Team

Research and Campaigns volunteers help to tackle common problems being faced by local clients. They do this by analysing the issues our clients raise, so we can spot both local and national trends in policies, practices or legislation; they can then use this to report to government departments, MPs and other agencies. They also take part in national campaigns and surveys about issues such as Welfare Reform, scams and debt management.

Fancy doing something else?

We also have other volunteer roles available, such as Administrators, Information Assistants, Fundraisers, and Trustees and more, so if you feel advice-giving is not for you, we’d still love to hear from you. Full role descriptions for all of our volunteer positions are available upon request.


Full training and support is given for all of our volunteer roles and this is carried out in a variety of ways. From on the job training, to self-study and classroom led courses.

All our advisers receive full training over a number of weeks. The training comprises of classroom based learning, with a commitment to attend a course over several weeks and also during this time you will be required to spend time in the local office, where you will be shadowing and learning from trained staff. There is also an element of self-study required. Training is delivered throughout the year by trainers with many years of experience, and it is based on the national Citizens Advice syllabus. There is also the opportunity to take part in ongoing specialist and refresher training.

Time Commitment

We ask for advisers to commit to a day a week. This can be split into two half day sessions if necessary. We ask for a day because of the time it takes to train and gain the on-the-job experience it takes to become a good adviser.

Other roles have more flexibility around time commitments, and this can be addressed during your initial interview.

How do I get involved?

You can make an initial enquiry about volunteering by completing this form:

Your Name (required)

Your Address

Your Phone No (required)

Your Email (required)

Your Role (required)

Alternatively you can email us using: volunteer@westsussexcab.org.uk

Once we have received your enquiry, we will be in touch within a week, to let you have more details about volunteering for us and information about our recruitment process.

Is your enquiry of a general or personal nature?
General Enquiry Personal Enquiry