Join us as a volunteer!

We welcome new volunteers in all our centres. At the moment we have particular need for advisers and receptionists in Crawley, Worthing and Shoreham-by-Sea and a new receptionist for our East Grinstead centre on Tuesday afternoons (this role will involve some standing).

We are also recruiting for a volunteer Chair of Trustees. If you would like to find out more about this role, please click here.

Please click below to find out more about our roles.

Receptionist role description

Adviser role description

East Grinstead receptionist role description – Tuesday afternoon

Macmillan Administrator Role Profile

No special qualifications or experience are needed. Full training and support are given for all roles; all we ask is that you have basic computer skills and the desire to help people in a sensitive and supportive way. For most roles we require a day’s commitment – for some roles half a day is sufficient. In most cases we can split this over two days. Please see below for more details.

To apply, please use our online volunteer application form (you can also find this under ‘volunteer’, on the above menu).

If you have any queries, please email volunteer@westsussexcab.org.uk or complete the enquiry form below (please note, you cannot apply via this form. To apply, please use the Volunteer Application form).


We couldn’t help so many people without our team of nearly 300 volunteers.

We’re always looking for people who are willing to give up their time to help others. All sorts of people volunteer – you may have recently retired, be a student, a part time worker or have a young family. We pride ourselves on creating a welcoming working environment, and we have a diverse and inclusive workforce.

If you’re looking for a job, or thinking about returning to work after a break, it’s an excellent way of gaining or building on skills and confidence, and demonstrating your ability to potential employers.

What is it like being a volunteer at Central and South Sussex Citizens Advice? Watch our video…

Roles available at Central and South Sussex Citizens Advice

Adviser

Advisers give information and advice to clients. This may be done face-to-face, over the telephone, by email or via web chat.

Receptionist

Receptionists are the first people our clients see. They help to coordinate the welcome of clients to our centres, and to ensure the smooth operation of the drop-in sessions and appointments.

Research and Campaigns team

Research and Campaigns volunteers help to tackle common problems being faced by local clients. They do this by analysing the issues our clients raise, so we can spot both local and national trends in policies, practices or legislation; they can then use this to report to government departments, MPs and other agencies. They also take part in national campaigns and surveys about issues such as Welfare Reform, scams and debt management.

Fancy doing something else?

We also have other volunteer roles available, such as Administrator, Communications volunteer, Trustees and more, so if you feel advice-giving is not for you, we’d still love to hear from you. Full role descriptions for all of our volunteer positions are available upon request.

Training

Full training and support is given for all of our volunteer roles. This is carried out in a variety of ways, from on the job training, to self-study and classroom led courses.

All our advisers receive full training over a number of weeks. The training is comprised of classroom-based learning, and you will need to commit to attending a course over several weeks. During this time you will be required to spend time in the local office, where you will shadow and learn from trained staff. There is also an element of self-study required. Training is delivered throughout the year by trainers with many years of experience, and it is based on the national Citizens Advice syllabus. You will also have the opportunity to take part in ongoing specialist and refresher training.

Time commitment

We ask our advisers to commit to one day a week. This can be split into two half-day sessions if necessary. We ask for one day because of the time it takes to train you, and for you to gain the on-the-job experience required to become a good adviser.

Other roles have more flexibility around time commitments, and this can be addressed during your initial interview.


How do I get involved?

Please make an initial enquiry about volunteering by completing the form below, or email us at volunteer@westsussexcab.org.uk. Please do not use this form to apply for any of our roles; please use the Volunteer Application form.

Once we have received your enquiry, we’ll be in touch within one week, to give you more information about volunteering for us, and our recruitment process.

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