Contact us

If you need advice, please call our Adviceline (0344 477 1171, Mon-Fri, 10am-4pm), email us using the online form, talk to one of the Citizens Advice team via web chat, or drop in to one of our centres (no appointment is necessary). All ways of contacting us are listed below.

You can also visit the Citizens Advice self-help website, which has a huge range of up-to-date, easy-to-access information on issues such as debt, benefits, housing and much more.

You can read about how we use and protect your data under the new General Data Protection Regulation (GDPR) within our privacy policies, here.

For the latest news about our local service, please follow us on Facebook and Twitter.


Available Mon – Fri, 10am – 4pm

0344 477 1171

To speak with the Macmillan Welfare Rights team,
please call 01903 532234.

ADVICE VIA WEB CHAT: Please click here

The Citizens Advice web chat service is available Monday to Friday, 10am-4pm. For information on how the Citizens Advice service stores and protects your data if you contact us via web chat, please click here.

ADVICE VIA EMAIL: Please click here

If you live or work in the Central and South Sussex area, you can get help on a wide range of issues. For information on how the Citizens Advice service stores and protects your data if you contact us via email, please click here.

We aim to reply within three working days or receiving your request. If you have not heard from us by then, please contact us on 0344 477 1171.

GENERAL ENQUIRIES (NB. we cannot give advice via this form)

For all general enquiries about our service, please complete the form below and we’ll aim to respond as soon as we can – usually within two working days. For information on how we store and protect your data if you contact us via this form, please click here*Please note, we can’t give advice directly via this form, but we can give you information about our service. Please do not use this form if you’re looking for advice; please use the ‘advice by email’ link above.*

If your query is urgent, please drop in to one of our centres or outreaches (click locations on the right for opening times) or call us on 0344 477 1171 (Mon-Fri, 10am-4pm).

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  • Burgess Hill Help Point, 96 Church Walk, Burgess Hill, RH15 9AS
  • Crawley 1-2 Gleneagles Court, Brighton Road, Crawley, RH10 6AD
  • East Grinstead East Grinstead Advice Centre, East Grinstead Library, 32-40 West Street, East Grinstead, RH19 4SR
  • Haywards Heath Oaklands, Paddockhall Road, Haywards Heath, RH16 1HG
  • Horsham Lower Tanbridge Way, Horsham, RH12 1PJ
  • Shoreham-By-Sea The Shoreham Centre, Pond Road, Shoreham-by-Sea, BN43 5WU
  • Worthing Worthing Town Hall, Worthing, BN11 1HA


  • Billingshurst The Children and Family Centre; Station Road; Billingshurst; RH14 9RY
  • Broadfield outreach Broadfield Library, 46 Broadfield Barton, Crawley, RH11 9BA
  • Henfield Henfield Medical Centre; Deer Park; Henfield; BN5 9JQ
  • Lancing Outreach Lancing Library; Penstone Park; Lancing; BN15 9DL
  • North Horsham The Arundel Room; The Millennium Hall; Crawley Road; Roffey; RH12 4DT
  • Pulborough Pulborough Medical Group; Spiro Close; Pulborough; RH20 1FG
  • Steyning Steyning Centre; Fletchers Croft; Steyning; BN44 3XZ
  • Storrington The Children and Family Centre; 24-26 West Street; Storrrington; RH20 4EE
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